Refund Policy

1. Credits Policy

Credits are generally non-refundable once purchased. Credits do not expire and remain in your account until used.

2. Eligibility for Refund

You may be eligible for a refund if:

• You were charged but did not receive credits due to a technical error
• You request a refund within 7 days of purchase and have not used any of the purchased credits

3. Non-Refundable Cases

Refunds will not be issued for:

• Credits that have been partially or fully used
• Dissatisfaction with AI output quality (results may vary by input)
• Requests made more than 7 days after purchase

4. Task Failures

If a task fails due to a system error on our end, the Credits consumed by that task will be automatically refunded to your account within 24 hours.

5. How to Request a Refund

To request a refund, email support@deepswapai.io with your order ID and reason. We will respond within 3 business days.